Please prepare the following information :

  1. Any previous CRS or RMA that was issued to you before?:
  2. First Name:
  3. Last Name:
  4. Email Address:

For the address provided, we need someone to be there between Mon to Fri, 9.30am to 5.30pm, if we are to create an RMA or send a package to you.

  1. Company Name (if you are a Creative retailer/reseller, or if we are sending the package to your workplace):
  2. Street:
  3. City:
  4. Sate/Province:
  5. Post/Zip Code:
  6. Country:
  7. Phone (Home or Mobile):
  8. Creative Product Serial Number (http://support.creative.com/kb/showarticle.aspx?sid=6843):
  9. Date of Purchase (DD/MMM/YYYY: please provide Proof of Purchase and send it as an attachment when replying to this email):
  10. Country where the Creative product was purchased from?:
  11. Product Name:
  12. Product Colour (if applicable):
  13. Issues with the Creative product:

With the above information, we will create a record for you in our database as well as the RMA manually. This is provided your product is still covered by its warranty and that you have in possession a copy of the Proof of Purchase.

Once you have the above information, click here to go to our support webform.